All Saints Road in Ipswich waiting on Anglian Water money

Houses in All Saints Road, just off Norwich Road in the town, were among thousands of homes and businesses to have lost their water supply due to the Anglian Water treatment works at Whitton being damaged during Storm Babet.

Anglian Water announced that compensation would be given out to those who suffered the loss of water, with those who were without water for more than 12 hours being contacted earlier this week.

All Saints Road houses were left without water for 24 hours, but have yet to receive compensation, residents have said.

According to Anglian Water, £30 is given out to those who are without water for up to 12 hours, with an additional £30 to those for more than 12 hours.

The supplier also says that if it fails to make payment within the first 20 working days of the incident, customers will be entitled to a further £20, and a further £10 for customers having to chase compensation.

This means that each household in All Saints Road should be entitled to £90 compensation for the lack of water.

Anglian Water has said it is looking into the issue and pledged to pay compensation "wherever appropriate".

All Saints Road residents are angry they haven't received compensation from Anglian Water yet (Image: Charlotte Bond)

Residents on the street started discussing what each of them were being told by Anglian Water through a WhatsApp Group.

Joanna, one of the residents on the street who sent an email to Peter Simpson, chief executive of Anglian Water, on behalf of residents, said: "I think it's a bit of a cheek.

"We were all contacting Anglian Water, and all being told different things.

"It was really difficult, people couldn't flush toilets, make their babies bottles, turn on heating.

"Residents on Cardigan Street have already been paid compensation, and they lost water later than us.

"We are just asking for the compensation we are entitled to.

"There are a lot of low income families and individuals in this street who are struggling with the cost of living and who incurred costs for emergency water.

"We would appreciate some support with the costs."

Storm Babet affected thousands around Ipswich in October (Image: Charlotte Bond)

Penny Wilson, another resident, said: "I have three children with autism, and we were without water for over 18 hours.

"There was no communication from Anglian Water all of the Friday and only Saturday did they send me a text.

"We had no water offered and I've since found out you have to be on a priority list, apparently that doesn't include autism as they can walk.

"I had to source my own water from Felixstowe as local shops had sold out."

Bob Garrod, another resident, said: "They haven't contacted me nor credited my account.

"I rang up and spoke to three different people, none of which knew what was happening.

"During our conversations with Anglian Water, comments were made by them to us that they had received hundreds of calls and were inundated, so it's not just a problem with our street."

Another resident, Mel, said: "The fact we have received nothing in compensation as they state themselves they will credit to our account is a joke.

"If we didn't pay our bill I'm sure they would soon be chasing us for money."

The street was one that hasn't received compensation (Image: Charlotte Bond)

Darren Morton, who works in a care home, said that regular washing of clothes and showering is important in his line of work.

He said: "Thankfully there was a shower at work but it's so important to clean my uniform after lessons learned from the pandemic.

"Locally bottled water was sold out so I had to walk to get fresh water.

"I feel compensation is due as it's stated in their own literature that is what will happen.

"No one has received any as yet.

"If they say that will happen in cases of no water, then they should honour it."

An Anglian Water spokesman said: "We have already paid compensation to over 3,000 customers.

"A small number of customers have contacted us because they believe they have been missed off in error.

"We are investigating this issue and will pay compensation wherever appropriate and will be in touch with anyone affected."